The role of communication in Employee Engagement

June 11, 2015 7:57 am Published by

A manager’s role should be about creating the conditions in which employees offer more of their capability and potential. So what can you do to ensure your communication with employees is helping, not hindering, engagement?

Be PersonalCommunication ee
Get to know your employees, interact with them on a personal level, and make them the subject of your communication. When you focus on your employees and show that your investment in them extends beyond the workplace, you’ll spark interest and grasp their attention.

Share Your Passion
Live and breathe the organization’s brand in every form of your communication. When employees see, hear, and feel that leaders are dedicated to the organization, committed to its mission, and engaged, they will be too. Let your communication prove that you are passionate about the products or services you offer, the people you employ, and the customers you serve.

Listen and Ask for Feedback
Communicators know that great communication is a two-way street. Take your expert listening skills one step further and ask for employee feedback to maximize engagement. When you gather, analyse, and act on employee feedback, you will prove that you care about your employees.

Recognise
Recognition (or lack thereof) directly impacts an employee’s level of engagement. Give employees what they want, and cultivate engagement via communication. Communicate employee value with recognition practices, like praise from senior leadership, increased autonomy, or meaningful rewards.

Be Open and Honest
It’s a simple concept but perhaps one of the hardest aspects of communication in the workplace, especially when conflict arises. However, when you are consistently open and honest with your communication (regardless of the situation), you will gain credibility, respect, and most importantly, employee trust.
Communication is a powerful tool that can have an enormous impact on the success of your organization. Effective manager-employee communication can increase employee engagement, boost workplace productivity, and drive business success.

With thanks to Quantum Workplace

If you would like to know more about how PDT can help you with Employee Engagement, contact us


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