CASE STUDIES

PDT’S SOLUTION TO MEDSCHEME’S QUEUE MANAGEMENT

As Medscheme provides sustainable healthcare solutions to approximately 20 medical aids and touches more than 3.2 million lives, it is vital branch visits are a positive experience. With their strong emphasis on stakeholders’ needs, Medscheme recognised the need to introduce a queue management system into their busy Pretoria, Roodepoort and Durban branches. The previous manual…